Terms and Conditions

Last Updated: 18-Nov-2025

Welcome to CLANFIX E-COMMERCE LLP ("Company", "We", "Our", "Us"). These Terms and Conditions ("Terms") govern your use of our website https://clanfix.com/ ("Website") and all services, products, and features offered by us, including the sale of new and used electronics.

By accessing or using our Website, you agree to be bound by these Terms. If you do not agree, please do not use our Website.

1. Definitions

• "Platform" refers to https://clanfix.com/ and all associated services.
• "User", "You", "Your" refers to any person accessing or using our platform.
• "Products" refers to new or used electronic goods sold on our Website.

2. Eligibility

By using our Website, you confirm that you are at least 18 years old and capable of entering into a legally binding agreement.

3. Products: New and Used Electronics

We deal in both brand-new and pre-owned (used) electronic products.

3.1 New Products

• New products come with the manufacturer warranty, wherever applicable.
• Product descriptions are provided based on information from manufacturers.

3.2 Used / Refurbished Products

• Used or refurbished products are tested and graded before listing.
• Each product page will clearly mention the condition (e.g., Like New, Excellent, Good, Fair).
• Used items may show signs of wear and may not include original accessories or packaging unless specified.
• Warranty for used products may vary and will be mentioned on the product page.

4. Product Descriptions & Availability

We make every effort to ensure that product details, images, pricing, and stock availability are accurate. However, errors may occur.

We reserve the right to:

• Modify or update product details.
• Change prices at any time without notice.
• Cancel orders if a product becomes unavailable.

5. Pricing & Payments

• All prices on the Website are in INR unless stated otherwise.
• We accept multiple payment methods including UPI, credit/debit cards, net banking, wallets, and COD (if available).
• In case of payment failure, the order will not be processed.
• For successful payments, users will receive an order confirmation email/SMS.

6. Order Confirmation & Cancellation

6.1 User-Initiated Cancellation

• Orders can be cancelled before shipping.
• Once shipped, cancellation may not be possible.

6.2 Company-Initiated Cancellation

We may cancel an order due to:

• Product unavailability.
• Pricing or description errors.
• Payment issues or suspected fraudulent activity.

Full refunds will be issued for cancelled orders.

7. Shipping & Delivery

• Delivery timelines may vary based on location and courier partners.
• Shipping charges (if applicable) will be mentioned during checkout.
• We are not responsible for delays caused by courier services, natural events, or uncontrollable circumstances.
• Users must provide accurate delivery information. Failed deliveries due to incorrect addresses may incur additional charges.

8. Return, Replacement & Refund Policy

8.1 New Products

• Returns are accepted for manufacturing defects within the return window specified on the product page.
• Open-box or tampered products may be rejected.

8.2 Used Products

• Used products may be eligible for return or replacement only if stated on the product page.
• Cosmetic damages or normal wear and tear are not covered.

8.3 Refunds

• Refunds will be initiated after inspection and approval.
• Refund timelines vary depending on payment method.

9. Warranty

• New products carry manufacturer warranty.
• Used/refurbished products may carry limited warranty provided by CLANFIX E-COMMERCE LLP or third-party service providers.
• Warranty coverage details will be mentioned on the product page.

10. User Responsibilities

By using our platform, you agree:

• Not to misuse or attempt to disrupt the Website.
• Not to engage in fraudulent activities.
• To provide accurate account and delivery information.

11. Intellectual Property

All Website content, including logos, text, images, graphics, and product information, is the property of CLANFIX E-COMMERCE LLP and protected by applicable laws.
Users may not copy, reproduce, or distribute any content without prior permission.

12. Limitation of Liability

We are not responsible for:

• Damage caused by improper use of products.
• Loss resulting from delayed or failed delivery by courier partners.
• Errors in product descriptions or pricing.

Our maximum liability is limited to the value of the product purchased.

13. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the content, policies, or services of external websites.

14. Privacy & Data Protection

All personal information collected is governed by our Privacy Policy. By using our Platform, you consent to the collection and use