Privacy Policy

Clanfix Ecommerce LLP ("Clanfix", "we", "our", "us") respects your privacy and is committed to protecting the personal information of users who access or use our website, mobile applications, and services (collectively, the "Platform"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you purchase, sell, or browse new and refurbished electronics products through our Platform.

By accessing or using our Platform, you agree to the terms of this Privacy Policy.

1. Information We Collect

1.1 Personal Information

We may collect the following personal information when you register, place an order, or interact with us:

• Full name
• Mobile number
• Email address
• Billing and shipping address
• Account login credentials

1.2 Payment Information

• Payment method details (processed securely via third-party payment gateways)
• Transaction IDs and payment status

Note: We do not store your complete debit/credit card details.

1.3 Product & Transaction Information

• Details of new or refurbished products purchased or sold
• Warranty, return, and service records
• Communication related to orders or support requests

1.4 Technical & Usage Information

• IP address
• Browser type and device information
• Pages visited, access time, and referring URLs
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the collected information to:

• Process orders and deliver products
• Manage refurbished product verification and warranty services
• Provide customer support and after-sales service
• Communicate order updates, offers, and important notices
• Improve website functionality, products, and user experience
• Detect and prevent fraud, abuse, and security issues
• Comply with legal and regulatory requirements

3. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences
• Analyze traffic and usage patterns
• Enhance site performance and security

You can manage or disable cookies through your browser settings. Disabling cookies may affect certain features of the Platform.

4. Sharing of Information

We may share your information only when necessary with:

• Logistics and delivery partners for order fulfillment
• Payment gateway providers to process transactions securely
• Service and repair partners for refurbished product support or warranty claims
• Legal or regulatory authorities if required by law

We do not sell or rent your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Secure servers and encrypted connections
• Restricted access to sensitive data
• Regular security reviews

While we strive to protect your data, no method of transmission over the internet is 100% secure.

6. Data Retention

We retain your personal information only for as long as necessary to:

• Fulfill the purposes outlined in this policy
• Meet legal, accounting, or regulatory obligations
• Resolve disputes and enforce agreements

7. Your Rights

Depending on applicable laws, you may have the right to:

• Access your personal data
• Correct inaccurate or incomplete information
• Request deletion of your data
• Withdraw consent for marketing communications

To exercise your rights, contact us using the details below.

8. Third-Party Links

Our Platform may contain links to third-party websites. We are not responsible for the privacy practices or content of such external sites. We encourage you to review their privacy policies.

9. Children’s Privacy

Our Platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

10. Changes to This Privacy Policy

Clanfix Ecommerce LLP may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Clanfix Ecommerce LLP
Website: https://clanfix.com
Email: support@clanfix.com