Shipping & Delivery Policy

This Shipping & Delivery Policy outlines the terms and conditions related to the shipment and delivery of products purchased from Clanfix Ecommerce LLP ("Clanfix", "we", "our", "us"). By placing an order on our website https://clanfix.com, you agree to the terms stated below.

1. Products Covered

This policy applies to all new and refurbished electronics products sold through our platform.

2. Shipping Locations

• We currently ship products across India.
• Delivery availability may vary based on the customer’s location, courier service coverage, and local regulations.

3. Shipping Timeline

• Order Processing Time: Orders are usually processed within 1–3 business days after successful payment confirmation.
• Delivery Time: Estimated delivery time ranges from 3–10 business days, depending on the delivery location and courier partner.
• Delivery timelines are indicative and may vary due to unforeseen circumstances such as weather conditions, logistics issues, strikes, or governmental restrictions.

4. Shipping Charges

• Shipping charges, if applicable, will be clearly displayed at the time of checkout.
• Any additional charges such as cash-on-delivery (COD) fees will also be mentioned before order confirmation.

5. Courier & Logistics Partners

• We work with reputed third-party courier and logistics partners to ensure safe and timely delivery.
• Once the order is shipped, tracking details will be shared via SMS, email, or WhatsApp (where applicable).

6. Delivery Process

• Products will be delivered to the address provided at the time of order placement.
• Customers are advised to ensure availability at the delivery address to receive the order.
• For high-value electronics, delivery may require OTP verification or signature confirmation.

7. Inspection at the Time of Delivery

• Customers are requested to inspect the package at the time of delivery.
• If the outer packaging appears damaged, tampered with, or opened, please do not accept the delivery and inform us immediately.

8. Refurbished Products Disclaimer

• Refurbished products undergo quality checks before shipment.
• Minor cosmetic wear, if any, will be mentioned in the product description.
• Delivery timelines for refurbished products may vary slightly based on availability and inspection requirements.

9. Delayed or Failed Deliveries

• In case of delivery delays, we will make reasonable efforts to keep customers informed.
• If a delivery attempt fails due to incorrect address, unreachable customer, or refusal to accept the order, re-shipping charges may apply.

10. International Shipping

• Currently, we do not offer international shipping.

11. Order Tracking & Support

For shipping-related queries, order tracking, or delivery issues, please contact us:

Clanfix Ecommerce LLP
Website: https://clanfix.com
Email: support@clanfix.com