Return, Replacement & Refund Policy

CLANFIX E-COMMERCE LLP
Last Updated: [Insert Date]

Thank you for shopping with CLANFIX E-COMMERCE LLP ("We", "Our", "Us"). This Return, Replacement & Refund Policy explains how returns and refunds are handled for products purchased from our website https://clanfix.com/.

We deal with both new and used/refurbished electronics, and return eligibility may differ based on product category.

1. General Return Guidelines

• Returns are accepted only within the return window mentioned on the product page.
• The product must be in the same condition as delivered.
• All accessories, manuals, invoices, and original packaging must be included.
• Products showing physical damage, burn marks, liquid damage, or unauthorized tampering are not eligible for return.

2. Return Policy for New Products

2.1 Eligible When:

• The product has a manufacturing defect.
• The item delivered is incorrect or not as described.
• The product is damaged during transit (must be reported within 24 hours with unboxing video proof).

2.2 Not Eligible When:

• Manufacturer warranty must be claimed directly with the brand.
• Product is damaged due to misuse, mishandling, or external factors.

3. Return Policy for Used / Refurbished Products

3.1 Eligible When:

• The product is not functioning as per described condition.
• Wrong product was delivered.
• Transit damage (reported within 24 hours with unboxing video proof).

3.2 Not Eligible When:

• Minor cosmetic marks or normal wear and tear.
• Issues related to battery health, performance variation, or software updates inconsistent with used/refurbished product standards.
• Any product with missing parts or accessories not returned.

4. Replacement Policy

• Replacement is subject to stock availability.
• If a replacement is not available, a refund will be issued.
• Replacement will be provided only after receiving and inspecting the returned product.

5. Refund Policy

5.1 Refund Approval Process

Refunds are processed after:

1. The returned product is received.
2. Our quality check team inspects and verifies the complaint.
3. The return request is approved.

5.2 Refund Timelines

• Online Payments: 3–7 business days.
• UPI / Wallet: 2–5 business days.
• COD Refunds: Issued via bank transfer (5–7 business days).

(Actual timelines depend on the payment provider and bank processing.)

6. Non-Returnable Products

The following are not eligible for return or refund:

• Accessories such as cables, chargers, screen guards, cases.
• Produc